Who we are
RAYMONDSON EDUCATION PARTNERSHIP LTD (“Raymondson,” “our,” “we,” “us,” or "the Company") - is a company incorporated in England and Wales under company registration number 10417916 whose registered office is at 20-22 Wenlock Road, London N1 7GU.
What this policy is for
This Policy explains how we collect, use and disclose information about you. By using your information, we can provide the product or service you’ve asked for. The use of your information helps us understand what your needs and interests are, provide personalised content and match the most relevant services for you.
If you do not agree to your data being dealt with in the manner described in this policy then please do not submit your personal information. However, please note that where you do not submit personal information that we request your access to the services offered will be restricted.
By registering, accessing, using or participating in any website owned or operated by Raymondson ("Website"), and the features, products, apps, software and services (“Services”) available on the Website, including without limitation access to the Services by or through the Website, any third party integration of the Services, and any software owned, operated or licensed by us or when you are accessing, using or creating any content via the Website, you consent to the use of your personal information in accordance with this Policy. This includes any sensitive personal information that you may provide in relation to our provision of services to you, such as details about your ethnicity or special education needs that you may mention.
Collection of information
Registration, forums, apps and your dealings with us
We collect information about you when you provide it to us. For example, when you fill out our online forms, subscribe to one of our services, respond to one of our competitions or promotions, enquire about or order products or services from us, post something on our Website, or when you contact us by telephone or in person, or on paper. If you telephone us or if we call you, the call may be recorded for quality, training and management purposes. We may also record customer enquiries via online chat for the same purposes.
Information from devices
We also collect information indirectly from you, from the device you may be using when you interact with one of our Services. This can include your geographic location, which for example may be required to provide services to you that have copyright restrictions. We may also collect information from cookies placed on your computer or your device as described in the Cookies section below.
When you participate in any Synchronous learning session – including a revision class, lecture, seminar, tutorial or other interactive teaching session, it may be recorded. We reserve the right to display any content - audio content, video content, whiteboard postings, figures, datasets and media - you submit whilst participating in any of our online learning services indefinitely in any relevant context subject to our judgement.
Posts, comments and interaction
When you enter into a conversation with us, for example through the use of polls, comments, email, phone, or letters we reserve the right to display this content indefinitely in any relevant context subject to our judgement. This may be anonymised in the case of testimonials or customer service conversations.
Public information and posts
Any information about yourself or others that you submit on our public social media sites, including chat rooms, blogs and forums, will be viewed by other people. As such, this personal data may be viewed, collected and used by third parties, including search engines, over which we have no control. We are not responsible for either the information you submit/post or otherwise make available in such public areas or any use that may be made of such information by any third party.
We may also obtain information about you from other organisations or companies that have your permission to share information about you, including schools, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, as well as from other online and offline sources. We may combine this information with information we collect directly or indirectly from you.
Information about other people
By giving us information about another person, you confirm that they have appointed you to act for them, or given you consent to provide us with their information, including sensitive personal data, and to the transfer of their information abroad (e.g. to a server not in the UK) and to receive on their behalf any data protection notices.
How we use and share your information
Deliver services, improve experience and personalisation
We will use your information to provide you with the requested content, products and services, to provide a greater personalised experience and to manage our relationship with you, including allowing you to interact, comment, and participate in online learning and our other services. We may use your information to monitor and improve and protect our products, content, services and websites. We may also provide you with help and support where we believe it is required. For example, we may contact you where an order is not completed, if you have provided your information.
The content on our websites and in our communications with you may be adjusted depending on what we know about the content, products and services that you may like. This means we can highlight content and articles that we believe will be of interest to you. We provide personalisation by using cookies, IP addresses, web beacons, URL tracking and app settings. See the Cookies section of this page for more information.
Research and analytics
We may use your information to conduct research related to the services we offer and to develop new products and services.
We may use your information to send you newsletters, service announcements and other information about your chosen services. For some membership levels it is possible to opt out of these communications.
This may include communications by post, telephone, email and messages to your mobile phone and through social media (such as Facebook and Twitter) about us and our business partners’ products and services, events and offers, including for a reasonable time after you may have ceased a subscription or service with us.
Sharing with third parties
We may pass your information to suppliers we use to provide services that involve using data on our behalf, for example for delivery services or market research agencies. We may also use suppliers to collect your information on our behalf but the use of your information will still be subject to this Policy.
We will only disclose your information to third party companies for their purposes, including marketing, when we have your permission to do so. For example, if we run a competition, the partner providing the prize may want to send entrants information about their products.
To provide co-branded services and features
Allowing social sharing functionality
Disclosures required by law
Your personal information will be disclosed where we are obliged by law to do so. We may also disclose your personal information where we are allowed by law to protect or enforce our rights or the rights of others and for the detection and prevention of crimes, such as fraud.
Acceptable use of services
If you post or send offensive or objectionable content anywhere on or to any of our websites or apps, or otherwise engage in any disruptive behaviour on any of our websites or apps, we may use the information that is available to us about you to stop such behaviour. This may involve informing relevant third parties such as your school, employer and law enforcement agencies about the content and your behaviour.
Sale of our business
If we sell part or all of our business, customer information may be one of the transferred business assets. If this happens, your information may be disclosed to any successors of our business for them to use for the purposes set out in this Policy.
Customer information will be used to take payment for products and services and may be used to verify credit details related to this payment. Permission to do so is implicit in providing financial details to process payment. Direct debit information may be retained for ease of renewal of services.
When you complete our registration forms or use our services, we may transfer your information to processors outside the European Economic Area but will do so with appropriate measures and controls in place to protect that information in accordance with applicable data protection legislation.
When you give us information about another person, you confirm that they have appointed you to act for them and agreed to the transfer of their information abroad.
How we protect personal information
We maintain administrative, technical and physical safeguards to protect Your Information against loss, misuse or unauthorised access, disclosure, alteration or destruction. You are responsible for maintaining the secrecy of Your password and other Website registration information at all times.
User Access and Control
Updating your information
Please ensure you update your personal information or tell us if it changes or is inaccurate. You can update your details, for example your email address, through the “My Account” or an equivalent section if you are a subscriber. You may also email our Member Services team at email@example.com
Controlling direct marketing
You can change your mind about receiving direct marketing from us by following the unsubscribe instructions in the communication.
Controlling other communications
You also understand and agree that the Service may include certain communications from Raymondson such as service announcements, administrative messages, other membership messages and our newsletter and that these communications are considered part of a Raymondson membership and you will not be able to opt out of receiving them.
If appropriate for your subscription, you will be able to control communications you receive by following the unsubscribe instructions in the communication. You may still receive other communications that are relevant to your chosen services but do not relate to that specific type of communication. Where this is the case, you will be able to unsubscribe from these communications in the same way.
Requesting copies of your personal information
You may request a copy of any personal information Raymondson may hold about you (for which we may charge a small processing fee). You can also ask us to correct any inaccuracies in your personal information (which is free).
Retention of personal information
We will retain your information for as long as necessary for the uses set out in this Policy. If you ask us to delete your information before that time, we may not be able to do so, due to technical, legal, regulatory and contractual constraints. For example, we would need to retain your name and contact details for suppression purposes if you do not want to receive direct marketing from us.
If you ask for your account to be closed, we will do this as soon as is reasonably possible subject to any applicable terms and conditions relating to the account. Personal information from closed accounts is retained in order to comply with legal obligations, prevent fraud, collect any fees owed or to resolve disputes.
If we withdraw a product or service, such as an online forum, we may either archive or delete the information you have provided to it.
Please note that if you delete or disable our cookies you may experience interruptions or limited functionality in certain areas of the website.
Cookies are small files or other pieces of data which are downloaded or stored on your computer or other device, that can be tied to information about your use of our website (including certain third party services and features offered as part of our website).
We use session cookies and persistent cookies to identify and track users who enter the registered areas of our websites. Session cookies are deleted when you close your browser. Persistent cookies will remain on your browser until you delete them.. We do not use "spyware", that is web bugs or hidden identifiers or other similar devices to gain access to information, store hidden information or to trace activities of users.
Most browsers are automatically set to accept cookies but if you are using Microsoft's Internet Explorer, Mozilla Firefox or Google Chrome, you should be able to configure your browser to restrict cookies or block all cookies if you wish. If you disable cookies you should still be able to login and use the registered areas of our websites. However, you may find you need to re-enter your user details.
More information about cookies, including browser-specific instructions on how to restrict or block cookies may be found on the IAB's website at http://www.allaboutcookies.org/
By email : firstname.lastname@example.org
By mail: Data Protection Enquiry , Raymondson Education , 20-22 Wenlock Road, London N1 7GU.
This Policy may be updated periodically and without prior notice to you to reflect changes in our online information practices. We will post a prominent notice on this site to notify you of any significant changes to our Policy and indicate at the top of the Policy when it was most recently updated. Your continued use of the Site will indicate your agreement to the new Policy.